Shipping policy

No problem, here it is:

SHIPPING POLICY

ORDER PROCESSING

All orders are processed within 3–4 business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you by email.

SHIPPING RATES

Free worldwide shipping on all orders over €50. Orders under €50 ship for a flat rate of €5, regardless of destination.

ESTIMATED DELIVERY TIMES

Once dispatched, estimated delivery times are as follows:

Europe — 7–10 business days
USA & Canada — 7–10 business days
Rest of World — 7–14 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, or circumstances outside our control.

TRACKING

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this to monitor your shipment at any time. If you have not received a tracking email within 5 business days of placing your order, please check your spam folder before contacting us.

CUSTOMS, DUTIES AND TAXES

Nordvelo ships internationally from overseas. Your order may be subject to import duties, taxes, or customs fees upon arrival in your country. These charges are determined by your local customs authority and are the responsibility of the customer. Nordvelo is not responsible for any customs delays or additional charges incurred after dispatch.

If you are unsure whether duties or taxes apply in your country, we recommend checking with your local customs authority before placing an order.

DAMAGES AND LOST ORDERS

Nordvelo is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier directly to file a claim. Please retain all packaging materials and damaged goods before filing a claim.

If your order has not arrived within the estimated delivery window, please contact us at help@nordvelo.com with your order number and we will do our best to assist.

CONTACT

For any shipping-related questions, contact us at help@nordvelo.com.

Nordvelo
help@nordvelo.com