RETURNS & EXCHANGES
If you need help with an order, you're in the right place. We handle returns differently depending on the reason — please read through before getting in touch, it'll help us sort things faster.
BEFORE YOU REQUEST A RETURN
A few things to know before submitting:
- All returns must be approved before anything is sent back
- Return addresses and labels are provided only after approval
- Items returned without approval may not be processed or refunded
- Requests must be submitted within 7 days of delivery
WHAT CAN I RETURN?
- Faulty or damaged item
- Incorrect item received
- Sizing issue or change of mind
To start a return, email us at help@nordvelo.com with your order number, the issue, and photos or video where relevant.
IMPORTANT
- Approved returns must be shipped within 7 days of approval
- Items must arrive no later than 31 days after the original delivery date
- All returns must use a trackable shipping service
- Depending on your country, returns may be directed to a local or regional return address
WHAT HAPPENS NEXT?
Once your request is submitted:
- We'll review your request and any supporting evidence
- If approved, you'll receive return instructions by email
- Returned items are inspected within 5 business days of receipt
- Refunds or store credit are processed within 10 business days after inspection
SIZING ISSUES?
Not sure on size before you order? Email us at help@nordvelo.com and we'll help you find the right fit before you buy — it saves everyone time.