SHIPPING & DELIVERY
Free worldwide shipping on orders over €50. Orders under €50 ship for a flat rate of €5.
SHIPPING TIMES
All orders are processed within 3–4 business days. Once dispatched you'll receive a tracking link by email.
Europe — 7–10 business days
USA & Canada — 7–10 business days
Rest of World — 7–14 business days
Delivery times are estimates and may vary during peak periods.
TRACKING
Once your order ships you'll receive an email with your tracking number. Use it to follow your order every step of the way. If you haven't received a tracking email within 5 business days of ordering, check your spam folder first — then reach out to us at help@nordvelo.com.
CUSTOMS & DUTIES
Nordvelo ships from overseas. Depending on your country, your order may be subject to customs fees, import duties, or taxes on arrival. These charges are set by your local government and are the responsibility of the customer. We're unable to predict or cover these costs.
If you're unsure whether duties apply in your country, we recommend checking with your local customs authority before ordering.
SOMETHING WENT WRONG?
If your order arrives damaged, or doesn't arrive at all, contact us at help@nordvelo.com with your order number and we'll make it right.
Questions? We're easy to reach → help@nordvelo.com